Throughout The Letterista’s adult life, she has been an employee for several employers in both retail and contract fulfillment (private contract companies); she’s been a private contractor and a small business owner, as well. A great many years were spent managing the offices of a construction trade where the competition was thick and the stakes were high, so the proper, professional handling of complaints and bad reviews was more than just a little important. The skills of good documentation and letter-writing were finely honed in that environment. Now, she loves to pursue writing as a career. When not writing web content, bios, blogs, product descriptions, research articles and whatnot for clients, she continues to work on fiction and creative non-fiction.